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For interview requests, story ideas, or media coverage of Amasé residences, please contact our team. We are happy to share brand assets, property imagery, and background on the destinations and homes in our collections.
Contact
- Call833-912-6273
- Text833-912-6273
- Emailsales@amasestays.com
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Trusted Operators
In select markets, on-site operations are supported by experienced local management teams with deep regional expertise. These teams oversee day-to-day property operations, while Amasé maintains portfolio oversight across destinations.
full-service hospitality
- 24/7 Guest Support
- Professional cleaning between stays
- Booking management & calendar coordination
- Personalized concierge services
From the expected to the unexpected, everything is taken care of.
You can simply arrive and settle in.
Amasé FAQ
Frequently Asked Questions
What is Amasé?
Amasé curates a portfolio of distinctive luxury homes for short-term stays, chosen not only for their location but also for the experiences they make possible. Designed to host meaningful gatherings, celebrations, and moments of connection, each property is rooted in thoughtful design, attentive service, and a strong sense of place. Every stay is crafted to feel effortless, personal, and quietly extraordinary.
How do I book a property with Amasé?
Select your preferred home and dates directly on our website and complete your reservation through our secure booking system. Our Guest Relations team is always available if you need assistance along the way.
What types of rentals are offered through Amasé?
Our portfolio includes a hand-selected collection of luxury homes, such as condos, lodges, penthouses, and villas, in sought-after beachfront and mountain-view destinations.
Do you offer housekeeping services during a stay?
Daily housekeeping is not included with your stay; however, additional housekeeping services can be arranged upon request, subject to availability and an additional fee. Please contact our Guest Relations team for assistance.
Are pets allowed at your properties?
Pet accommodations may be available at select properties on a case-by-case basis. Please inquire at the time of booking so we can confirm suitability. An additional pet fee or deposit will apply.
Can I book a property for a special event (wedding, corporate retreat, etc.)?
Select homes may accommodate private events. Event use requires prior approval, a separate agreement, and an additional event deposit. Please inquire at the time of booking for details and availability.
Will someone greet me at the property upon check in?
At Amasé, we strive to provide a seamless arrival experience. When available, an on-site property manager may greet you at the home to welcome you and review important details. Please share your estimated arrival time if you would like to request an in-person welcome.
When will I receive my check-in information?
Approximately 48 hours before arrival, you’ll receive a Guest Portal link by text with everything you need for your stay, including access instructions, property details, local guides, and check-out information.
What time is check in / check out?
Check-in begins at 4:00 PM, and check-out is by 11:00 AM. If you need to request an early check-in or a later departure, please contact our Guest Relations team, and we’ll do our best to accommodate based on availability and any applicable fees.
Do you offer Concierge services during my stay?
Our Guest Relations team is happy to share recommendations for trusted local providers, such as grocery delivery, private chefs, adventures and tours, and spa services. You’ll also find many helpful resources in your Guest Portal.
What is the Amasé cancellation policy?
Amasé offers a full refund for cancellations made at least 60 days prior to arrival. Cancellations made between 60 and 30 days prior to arrival will receive a 50% refund. Reservations canceled within 30 days of arrival are non-refundable.
Is Travel Insurance Recommended?
We strongly recommend travel insurance to help provide peace of mind in the event of unexpected changes to your travel plans, as standard cancellation terms apply to all reservations.
Are All Properties Self Check-In?
Most homes offer convenient self-check-in. When available and requested, an on-site property manager may greet you upon arrival to review important details of the home.
What Should I Do If I Need Assistance During My Stay?
Contact information for both our Guest Relations team and your on-site property manager will be provided in your Guest Portal. Guest Relations can assist with general questions, while your property manager can help with any needs related to the home during your stay.
Is Parking Available?
Parking details vary by home and will be outlined in your property listing and Guest Portal, including any assigned spaces, garages, or local parking guidelines.