Amasé Front Desk
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Customer Service Team
Monday - Friday
9am-9pm CST
Corporate Office
2362 Reagan Street
Dallas, Texas 75219
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Frequently Asked Questions
Please reach us at info@amasestays.com if you cannot find an answer to your question.
What is Amasé?
Amase is an exclusive vacation rental company that offers a variety of luxury properties for short-term stays.
How do I book a property with Amasé?
You can book a property with Amase by visiting our website, selecting the property you want, and completing the booking process.
What types of rentals are offered through Amasé?
- Luxury Vacation Homes
- Condos, Lodges, Penthouses, Villas, Beachfront, Mountain Views, and more.
- Our high-quality standard has built the most exquisite portfolio of listings, each offering a unique and memorable experience
Do you offer housekeeping services during a stay?
Our concierge can set up HK services while you are in house determined by your needs and budget.
Are pets allowed at your properties?
Certain properties allow pets on a case by case basis. Inquire specifically at time of booking. An additional pet deposit will be required.
Can I book a property for a special event (wedding, corporate retreat, etc.)?
A select few of our properties allow private events. There is a separate agreement with stipulations to be signed and an additional deposit necessary.
Will someone greet me at the property upon check in?
We offer an on arrival meet and greet which is required to be debriefed on property details.
When will I recieve my check-in information?
Property Details are sent 48 hours in advance of check in with door codes, wifi instructions and the exact address of the property.
What time is check in / check out?
Check in is 4:00pm. Check out is at 11:00am.
Do you offer Concierge services during my stay?
Amasé has established great relationships with local vendors to help keep that 5-star status. Our guest experience manager can assist with your needs in grocery shopping, a private chef, adventures and tours, babysitters, spa treatments and more.
What is the Amasé cancellation policy?
Amasé has a couple of options for cancellations. Please inquire at the time of booking as the booking source is what determines the policy.
Amase is an exclusive vacation rental company that offers a variety of luxury properties for short-term stays.
You can book a property with Amase by visiting our website, selecting the property you want, and completing the booking process.
- Luxury Vacation Homes
- Condos, Lodges, Penthouses, Villas, Beachfront, Mountain Views, and more.
- Our high-quality standard has built the most exquisite portfolio of listings, each offering a unique and memorable experience
Our concierge can set up HK services while you are in house determined by your needs and budget.
Certain properties allow pets on a case by case basis. Inquire specifically at time of booking. An additional pet deposit will be required.
A select few of our properties allow private events. There is a separate agreement with stipulations to be signed and an additional deposit necessary.
We offer an on arrival meet and greet which is required to be debriefed on property details.
Property Details are sent 48 hours in advance of check in with door codes, wifi instructions and the exact address of the property.
Check in is 4:00pm. Check out is at 11:00am.
Amasé has established great relationships with local vendors to help keep that 5-star status. Our guest experience manager can assist with your needs in grocery shopping, a private chef, adventures and tours, babysitters, spa treatments and more.
Amasé has a couple of options for cancellations. Please inquire at the time of booking as the booking source is what determines the policy.